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Month: November 2023

“Scan or remediation is not supported on because of unsupported OS …” for certain operating systems

Published by Luciano Batalha on November 17, 2023

 

The VMware wrote this  workaround, so you can manually add the operating system to the list for VMware Update Manager.

  1. Connect to your vCenter Server Appliance per SSH and log in
  2. Create a backup of the vci-integrity.xml file:
mkdir /backup && cp /usr/lib/vmware-updatemgr/bin/vci-integrity.xml /backup/
  1. Modify the vci-integrity.xml file by opening the file using vi editor:
vi /usr/lib/vmware-updatemgr/bin/vci-integrity.xml
  1. Locate the <vci_vcIntegrity> ….. </vci_vcIntegrity> section
  2. Enter edit mode by hitting the insert or the letter i button
  3. Before the </vci_vcIntegrity> line, add the following lines, depending on the operating system configured in your virtual machine. If entering both versions of the same OS (ie: Windows 2019 AND 2022), see the below Note section
  • For Debian 11 (32 bit): 
    <supportedLinuxGuestIds>
  <debian11Guest/>
</supportedLinuxGuestIds>
  • For Debian 11 (64 bit): 
    <supportedLinuxGuestIds>
  <debian11_64Guest/>
</supportedLinuxGuestIds>​​​​​​
  • For Red Hat Enterprise Linux 9 (64 bit): 
    <supportedLinuxGuestIds>
  <rhel9_64Guest/>  
</supportedLinuxGuestIds>

Some Linux have same issue, for that follow the list of all supported Linux Guest OS IDs

asianux3Guest
asianux3_64Guest
asianux4Guest
asianux4_64Guest
asianux5_64Guest
centosGuest
centos64Guest
coreos64Guest
debian4Guest
debian4_64Guest
debian5Guest
debian5_64Guest
debian6Guest
debian6_64Guest
debian7Guest
debian7_64Guest
debian8Guest
debian8_64Guest
oracleLinuxGuest
oracleLinux64Guest
rhel7Guest
rhel7_64Guest
rhel6Guest
rhel6_64Guest
rhel5Guest
rhel5_64Guest
rocklinux_64Guest
fedoraGuest
fedora64Guest
sles12Guest
sles12_64Guest
sles11Guest
sles11_64Guest
sles10Guest
sles10_64Guest
opensuseGuest
opensuse64Guest
ubuntuGuest
ubuntu64Guest
otherlinuxguest
otherlinux64guest

EMC DD – Error: Failed to call RPC function ‘DDBoostFcWriteFile’: Failed to open file ‘

Published by Luciano Batalha on November 5, 2023

To resolved this issue in version 12 follow this procedure:

1) Download the fix https://storage.veeam.com/Fix_550082_e27e09c2c3.zip  and unzip it to a temporary location.
2) When possible, stop the Veeam Installer service
3) Then go to this location: C:\Windows\Veeam\Backup
4) Rename the VeeamDeploymentDll.dll to VeeamDeploymentDll.dll.orig
5) Copy the DLL from this fix you unzipped to the same location (C:\Windows\Veeam\Backup)
6) Repeat steps 4 and 5 for the additional locations below as needed (some paths may not exist on all managed servers, replace in all that do):

C:\Program Files (x86)\Veeam\Backup Transport\GuestInteraction\VSS\Packages

C:\Program Files\Common Files\Veeam\Backup and Replication\Mount Service\Packages

C:\Program Files\Veeam\Backup and Replication\Backup Catalog

C:\Program Files\Veeam\Backup and Replication\Backup\Packages

C:\Program Files\Veeam\Backup and Replication\Enterprise Manager

C:\Program Files\Veeam\Veeam Distribution Service\Packages

7) Start the Veeam Installer Service
8) Retry the backups